Emergency call outs, seven days a week
A qualified technician at your door within two hours
We cover Springfield and the surrounding towns with fixed call out fees, licensed technicians and a written guarantee on every repair.
Two hour arrival window
Fixed written quotes
Licensed and insured
Same day call outs
Two year workmanship cover
Over 900 local customers
What we do
Three service lines, one local team
Each visit includes a written report, a tidy finish and a clear price agreed before we start.
Repairs and leaks
Burst pipes, dripping taps, blocked drains and the small faults that turn into big ones.
Installation
New systems fitted to current regulations, tested on the day and registered for you.
Planned maintenance
Annual servicing with reminders, so nothing is forgotten and nothing fails in winter.
Why customers stay
Six reasons the same people call us back
We arrive when we say
Two hour windows, and a message when the van leaves.
Fixed written quotes
The price you approve is the price you pay.
Licensed and insured
Full public liability cover on every job.
Right first time
Vans carry the parts that fail most often.
Clean finish
Floor protection on, dust sheets down, waste taken away.
A person answers
No call centre and no automated menu.
About the company
A family run firm working in the same streets since 2009
We started with one van and a landline. Today eleven technicians cover the district, and we still answer the phone ourselves.
11
Technicians on the road
2009
Trading since
Before and after
The same room, eleven days apart
Before: failing pipework, no insulation and a leaking outlet.
After: new supply, insulated runs and a tested outlet.
From call to completion
Four steps, and you know where you stand at each one
1
You call or book online
Tell us the fault and the address. We confirm a window the same day.
2
We survey and quote
A technician checks the system and sends a fixed written price.
3
The work is carried out
Parts arrive with the van, and the site is protected before we start.
4
Handover and guarantee
You get photographs, a safety record and two years of cover.
Where we work
Towns and districts we cover
If your postcode is not listed, call us anyway. We often travel further for planned work.
- Springfield
- Riverside
- Oakfield
- Millhouse
- Station Road
- Eastgate
Fifteen years of work in one district
4,200
Jobs completed
900+
Regular customers
2h
Average response
98%
Fixed on the first visit
In their words
What customers said after the job was finished
The technician explained the fault, showed me the part and had it working before lunch. The price matched the quote exactly.
J. Alvarez
Homeowner, Oakfield
We manage forty flats and they handle every call out. One contact, one invoice, no chasing.
P. Nowak
Property manager
Booked on a Sunday evening, fixed on Monday morning. They put covers down before they carried anything in.
H. Bergström
Homeowner, Riverside
Service packages
Pick the level of cover that suits the property
All packages include priority booking and a written record after every visit.
Essential
9
per month
- One annual safety check
- Priority booking window
- Ten per cent off repairs
- Phone support on weekdays
Most requested
Complete
19
per month
- Two service visits a year
- Emergency call out included
- Twenty per cent off parts
- Same day response target
Landlord
34
per property
- Annual certificate and report
- Tenant booking line
- Portfolio invoicing
- Compliance reminders
Example prices. Replace them with your own figures before publishing.
Questions we are asked
Before you call, this might answer it
Do you charge for a quote?
No. Quotes are free and we confirm the price in writing before any work starts.
How quickly can someone come out?
Standard bookings are usually within two working days. Emergency call outs target a two hour arrival window.
Are your technicians qualified?
Every technician holds a current trade qualification and works under our public liability cover.
What happens if the fault comes back?
Our workmanship guarantee runs for two years. If the same fault returns we come back at no charge.
Do you work on weekends?
Saturday mornings are part of the normal schedule. Sundays and holidays are covered by the emergency line.
How do I pay?
Card, bank transfer or finance on larger jobs. Invoices are sent the day the work is signed off.
From the workshop
Maintenance advice and seasonal checklists
Worth A Thousand Words
Boat.
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